ACCESSIBLE HEALTHCARE  /  NOV 2024–JAN 2025 / Xcubated business solutions

Helping older users navigate care and payment tasks.

A web-and-mobile redesign focused on accessibility, trust and the moments where care journeys become difficult.

DESIGN ARTIFACT  /  WORKFLOW MODEL

01

Map care tasks and user needs

02

Redesign payment and navigation patterns

03

Test accessibility and refine

01 / CONTEXT

The project at a glance

MY ROLE

UX Designer · Research, journeys, wireframes, UI, accessibility review

COLLABORATORS

Care-product stakeholders and engineering

FIGMA · CLAUDE · MIRO · VS CODE · HTML · CSS · JAVASCRIPT

02 / CHALLENGE

The problem behind the interface

THE PROBLEM

Care-service workflows combine personal information, appointments and payments. Older and diverse users can encounter friction when forms and next steps are unclear.

WHY IT MATTERS

Confusing payment and care tasks undermine confidence precisely when people need reassurance and straightforward choices.

03 / PROCESS

How I approached it

01

UNDERSTAND

Conducted interviews and usability testing to understand pain points for older and diverse users.

02

DESIGN

Produced more than 20 interface improvements across core care flows, including a redesigned payment experience.

03

ITERATE

Applied WCAG-informed hierarchy, form clarity and feedback patterns across web and mobile.

04 / DESIGN JUDGMENT

The decisions and their rationale

DECISION 01

Make payment state explicit

WHAT I DID

Used clearer typography, predictable navigation and accessible control patterns.

WHY IT HELPED

Reduces avoidable cognitive and interaction effort across age groups.

DECISION 02

Design for different abilities

WHAT I DID

Used clearer typography, predictable navigation and accessible control patterns.

WHY IT HELPED

Reduces avoidable cognitive and interaction effort across age groups.

05 / OUTCOME

Outcome, evidence and limitations

+30%

Reported user confidence

+25% satisfaction

Resume-reported user satisfaction change

SCALING

The direction of the reported feedback is useful, it should be used along with additional user testing to curate a standard across different environments and scenarios

06 / REFLECTION

How confidently older adults navigate healthcare and payment workflows. Usability testing could help assess accessibility, task completion, and ease of use, while identifying opportunities to reduce friction and build trust.